General Questions

  1. Who is eligible for coverage?

    All full-time students in any undergraduate program or the education program at Ambrose University are automatically covered under this plan provided they have provincial coverage or an equivalent plan.

  2. How much does the plan cost?

    The cost for the health plan is $289.50.

  3. How can I see an outline of my coverage?

    You can find an outline of all of your coverage in the Benefits Brochure, or by clicking here to see an outline of coverage broken down by Drug, Extended Health, Vision, Dental, Travel and Accident coverage.

  4. What are my coverage effective dates?

    The current policy year will run from September 1, 2019 - August 31, 2020.

    For Fall enrolments, coverage begins September 1, 2019. Winter enrolments begin January 1, 2020. All students on the plan will have the same termination date of August 31, 2020.

  5. Where can I access my Plan Card?
    You can download a printable copy of your plan card here.

  6. Where can I find Discounted Service Providers?

    Student VIP offers a wide variety of discounted providers. You can use a VIP Preferred Practitioner to save up to 20% on eligible services near your campus or home. To access the full network listing, please click here.

    Select the area in which you would like to search - either by school or by city. Then choose the type of practitioner you would like to visit and the results will display automatically. To set up an appointment simply email them or give them a call.

  7. Can I still use Student VIP Perks, even if I opt-out of the plan?
    Yes! Many Student VIP Perks are available to all Ambrose University Students, regardless of whether or not they are currently covered under the Student Health and Dental plan.

    OPTING IN/out

    8. Can I add family onto my plan?
    Yes, students may enroll their spouse and/or dependent children onto the plan for an additional fee during the opt-in period in which they begin their studies. The following are considered eligible dependents:

    Spouse/Common-Law:
    The legal spouse of the insured student provided there is no legal separation in effect, or an individual of the same or opposite sex who has been residing with the insured student for a period of at least one (1) year and who has been designated as the spouse/common-law partner of the insured student in the policyholders records for insurance purposes, and is a resident of Canada and has provincial health coverage (or equivalent coverage).

    Dependent Child(ren):
    Any natural child, step-child or legally adopted child of the insured student, who is under 21 years of age, unmarried and receives full support and maintenance from the insured student, or those over 21, but under 25 years of age, unmarried and receives full support and maintenance from the insured student for reason of full-time attendance at an accredited institute, college, or university in Canada, or receives full support and maintenance from the insured student by reason of mental or physical infirmity, and is a resident of Canada and has provincial health coverage (or equivalent coverage).

    9. If I already have coverage, can I opt-out of my Student Health & Dental plan?

    Yes, if you have comparable alternative coverage you may opt-out of the Student VIP plan during the opt-out period. Please note that even if you opt-out, you will still have access to Travel and Accidental Death and Dismemberment benefits, in addition to the I.M Well Program.

    You should be aware that your Ambrose Student Health & Dental plan offers benefits specifically designed for students. You may find it advantageous to remain enrolled on this plan and coordinate your benefits with your existing coverage.

    10. What is the opt-out process?

    If you choose to request an opt-out from the Student VIP plan, you must provide comparable coverage online during the opt-out period.

    Note: There are no exceptions or extensions to the opt-out deadline. If you submit a claim during the opt-out period and have requested to opt-out of the plan your opt-out request will be declined and your fee will not be reversed.

    11. If I opted out and I lose my alternative coverage, can I opt back into the plan?

    Students who opt-out of the plan may not be eligible to re-enroll on the plan until September of the following year, even if they lose their coverage.

    12. When can I opt-out?
    You can opt-out of the plan during the time period in which you begin your studies. The various periods are as follows:

    • Fall Opt In: September 1,2019 - September 30, 2019

    • Winter Opt In: January 1, 2020 - January 31, 2020

    SUBMitting claims

    13. How do I submit a claim?

    The easiest and fastest way to make a claim is via the Alberta Blue Cross® Member Website or the My Benefits App. For instructions on how to make a claim, click here.

    14. What is my Group Policy Number and Identification Number?

    This information is on your plan card:
    Group Policy #:
    23710

    "Identification #: Your 6-digit Student Number + -01"


    (Example: If your student number is 123456, your ID number would be: 123456-01)

    15. How long do I have to submit a claim?

    All claims must be submitted to Alberta Blue Cross® no later than 12 months from the date the expense was incurred. In the event of termination of coverage, claims incurred prior to the termination date must be submitted to Alberta Blue Cross® within 90 days of the termination date.

    16. Where can I find claim forms?

    If you do not wish to use an online submission method, you can click here to access Health, Dental, Travel and Accident claim forms.

    17. How long does it take for my claim to be processed?

    It takes 3-5 business days to process a claim, starting the first business day after submitting.

    18. Who do I contact if my question is not answered here? 

    If you have looked through all of these questions, and cannot find an answer to yours, please email ascfinance@ambrose.edu or visit studentvip.ca/Ambrose under “Frequently Asked Questions”.